It has been a while since my last post. Now, I really felt inspired, primarily about the word “eclipse”.

While we don’t have any control about this phenomenon, we must remind ourselves that we do have ample control over many other behavioral ‘phenomenon’ throughout our life.

Now to business. In my occupation as coach and trainer on Excellence in Customer Service, Progressive Leadership and more, I have developed an ultra-sensitive alertness to detecting business conducting patterns which may require improvement. Those observations serve as the baseline evaluation for my clients, thus allowing me to better tailor programs designed to help them achieve their objectives.

While the technology is saturating us with mind-boggling platforms, and an additional glut of overwhelming information, it seems that simple emails and phone communication are not handled in a fashion commensurate with other aspects of the prolific technology.

Email correspondence and the ‘dated’ telephone calls are still means for personal communication and in my opinion should be treated with utmost attention and respect.

Business people are frequently attending a plethora of networking events, swapping business cards, entertain short conversations and so on. What is the purpose for networking? When we talk with someone we are politely introducing ourselves, offering a business card along with a short ‘elevator pitch’ of what we do. We acknowledge that person we chat with, then we courteously bid goodbye and amble away to meet other people.

Emails should be treated the same way. If we send someone a personal email [not via mass communication with ‘unsubscribe’ option] and we never receive at least a brief and courteous reply, this is analogous to turning your back during a face-to-face dialogue and just saunter away without saying anything. Conceivably, that would be perceived as rudeness. Why is it okay in the business world to ignore someone’s email? Why is it okay to retrieve your voice messages, then never call back?

I forgot; people have plenty of excuses for lack of professional courtesy and poor performance. The list of excuses we’ve already heard is staggering. Many times we resort to blaming the ‘spam folder’, the phone, the computer, the website domain, etc., and the list extends beyond those examples. Dr. Wayne W. Dyer wrote a great book, called “Excuses Begone” Highly recommended.

Why are we pointing at technology as the main culprit thus knowingly allowing it to ‘eclipse’ humanity? We can control that and we should if we want to distance ourselves away from mediocrity and aim for excellence.

Quote: “It is becoming appallingly obvious that our technology has exceeded humanity” Albert Einstein

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