“Cherish your vision and your dreams as they are the children of your soul, the blueprints of your ultimate achievements.” – Napoleon Hill / author in the area of the new thought movement. Once again, this is the time of the year when we recap the past year, sort out and reshuffle our priorities and […]

During my many years of executive management, in the luxury vertical of the hospitality industry, I realized that excuses have become one of the best shelters for avoiding responsibility. Various circumstances beget various and purportedly felicitous excuses. It’s a contagious virus known as ‘excuseitis’. And this is a real plague for any company’s productivity. I […]

It has been a while since my last post. Now, I really felt inspired, primarily about the word “eclipse”. While we don’t have any control about this phenomenon, we must remind ourselves that we do have ample control over many other behavioral ‘phenomenon’ throughout our life. Now to business. In my occupation as coach and […]

I have been dutifully reading many articles and numerous publications chiefly related to new real estate developments in South Florida. The burgeoning of a plethora of high-rise residential buildings, coupled with giant commercial components, entertainment and other intriguing attractions are undoubtedly the avatar of prosperity. Thumbs up! Builders, architects, engineers, designers and technology gurus are […]

Mediocrity No More “The greatest danger for most of us is not that our aim is too high and we miss it, but is too low and we reach it” Michelangelo 2017 = 10 = EXCELLENCE. 10 is predominantly used as the symbol of highest marks on Customer Experience surveys, which has become progressively ubiquitous […]

Businesses who are anticipating the needs and expectations of the Patron* / Customer will not only survive the tsunami of demand of quality and Excellence in Service, but will also thrive and continue growing. Those who are not quite prepared…? Unfortunately, the odds of survival and growth are not in their favor. The secret to […]

“Nobody cares how much you know, until they know how much you care”. Theodore Roosevelt   Several weeks ago I met with a prospect from New York in a luxury hotel in Miami Beach. We sat in a casual restaurant-lounge for a quick business lunch. We were approached by a waiter, who although was wearing […]

Customer Service 101 There is a distinctive common denominator amid successful or failing business: Customer Service Businesses who are anticipating the needs and expectations of the new millennial generation will not only survive the demanding tsunami of excellence in service, but will also thrive and continue growing. Those who are not quite prepared…unfortunately the odds […]

Once again, this is the time of the year when we recap the past year, sort out and reshuffle our priorities and traditionally make forecasted resolutions for the forthcoming year. While the economy is still vastly in upswing and Real Estate is exploding with the burgeoning of luxury projects, and technology is leading and blazing […]